iTWO fm - Questions and Answers

iTWO fm can do a lot - so that you can use all the advantages as quickly as possible, we have put together frequently asked questions and answers for you here. In this way you can easily get the basic information about the system, gain a quicker insight into the various possibilities and can work even more productively with the iTWO fm.

General questions

Yes. Upon request, we will provide you with the iTWO with your data ready for operation. The Data provision From data acquisition on site to importing existing CAD and Excel data to the transfer of data from obsolete software as part of a "cross-update". And if you like, we even take over the operation of your software in our data center (as SaaS or ASP solution).
Yes, but we prefer to use the term "SaaS" (software-as-a-service) or "ASP" (application-service-providing) instead of "Cloud". This means that your application is hosted in our data center based in Germany in accordance with all legal requirements (such as BDSG). Namely 24/7/365, i.e. all year round, around the clock. And you don't have to worry about hardware or software. We also take care of administration and backup for you. All you need is a web browser such as Google Chrome, Mozilla Firefox, Apple Safari or Microsoft Edge. And of course an internet connection.

In general: lower than you might think. Because we only train in the areas that you really use. And if you only use our portals, training can be completely eliminated. Basically, an individual training plan goes hand in hand with the successful project introduction. Because only if the software can develop all its capabilities, you have optimal benefits.

RIB IMS GmbH, based in Dinslaken, is one of the leading software and consulting companies in the field CAFM, Real estate management as well as cable and network management e.g. for billing & accounting. As a grown company in the RIB Software SE group, we work for you with more than 2,500 employees and at over 30 locations. Find out more here about us and Our partners, We put a few heads of our team to you here like to. Far over 50,000 users work with our solutions, by the way.

That's one of the most common questions. And we are happy to answer it! Industrial and commercial companies, banks, service providers, cities, municipal utilities and municipalities, clinics as well as churches and social institutions, ministries, transport companies and media outlets as well as customers from many other industries use our solutions. By the way, we introduce you Here are some of our users in front.


This question is asked very often. And you can not answer them that easily. Whenever you need z. If, for example, legal requirements (such as operator responsibility or medical technology) make documentation necessary, software is a good idea. Or if you need to manage more than a few buildings, properties or infrastructure. And if your Excel spreadsheets get over your head, they should think quickly about using a software application. Because: Usually a software amortizes itself after 12-18 months completely, apart from the general added value by software apart. And you have legal certainty right away.

That depends on the individual circumstances. As a net lower limit and under optimal conditions, you should expect a minimum of one month, better three months; a good average is 8-12 months. The full realization of your goals (beyond the mere project introduction) can take several years - because this is an ongoing process.

Well, then you should think about whether this software (still) meets your requirements. If you decide to replace or supplement, this data can be taken over. Or you simply integrate your existing software.

In the respective areas (eg CAFM or Software for municipalities) we offer suitable documents in each case at the bottom of the page. If you want a rough overview, you will find it here.

Yes. For an automated data transfer, iTWO offers a variety of tools to transfer data, for example from Excel, databases or other structured data stocks. Existing CAD drawings can also be integrated and used to build up the database. And on request, we can provide you with the iTWO with your data, turnkey and ready for use.

More questions

It doesn't matter how good the software is if you can't convince your people to use it.

- Jeff Bezos

The use of CAFM software is beneficial for many reasons. It is a cost-effective and time-saving solution that can be used in a variety of industries, such as construction, healthcare and government. It has the potential to provide greater accuracy and efficiency in processes such as demand forecasting, procurement and logistics planning. Perhaps the most obvious advantage of CAFM software is that it is cost-effective. The initial investment can be recouped through savings in manual errors or redundant data entry, according to a publication by Capterra. CAFM software also saves time by streamlining the data entry process, eliminating tedious tasks such as data entry. The benefits of using CAFM software are numerous and a review will show that it is a good investment for any industry, large or small.

CAFM software enables real estate agents to do their work more efficiently and with a higher degree of automation.

Some of the benefits of CAFM software are that it creates a digital model of the property that allows agents to view the house from different angles and show clients how they can use the space. It also allows agents to create personalised floor plans that present homes in a way that is attractive to their target market.

One disadvantage is, of course, that the required data must first be entered into the system. But: We are happy to help you with a data transfer or concepts for a new data entry.

A CAFM or Computer Aided Facility Management is software that manages the maintenance and upkeep of a facility. This can be used to track data such as when an item was last serviced, when it needs to be serviced in the future and when it needs to be replaced. Although there are many different CAFM systems on the market today, we recommend you take a look at iTWO fm.

iTWO fm is computer-aided maintenance management (CAFM) software for facility managers and building operators to help them manage their daily operations and maintenance tasks. It helps them create plans for inspections and repairs before they are carried out, and then submits progress reports to ensure jobs are completed on time and with minimal errors.

There are many ways to provide CAFM with a minimal budget. One of them is to use cloud-based CAFM software. Cloud-based software offers easier access to the system and is much cheaper to implement.

Some companies even integrate their ERP systems with the CAFM system, making it very easy to manage the data flow between the two systems. The best way to start implementing cloud-based CAFM software is to contact a consultant who can help you find the best solution for your business needs.

API interfaces are usually the best solution when you need to work with records or process data. Data exchange is usually the best solution when you need to work with files.

The API offers many advantages over data exchange. APIs, for example, are easier to change because they are more abstract. Data exchange, on the other hand, is very strongly tied to specific formats and storage locations, which makes it difficult to change.

Companies are increasingly relying on software to manage more complex tasks. This has increased the importance of software implementation. Existing systems are being replaced by new software that will have a significant impact on the way employees work.

It is important for companies to prepare for the upcoming software implementation. To do this, you can first map the new system and determine how it will affect the company's workflow. Next, managers should ensure that employees know what changes to expect as a result of the new system and how to adapt to those changes. Consequently, companies should develop detailed instruction manuals on how employees should use certain features of the system to avoid confusion.

Our software is a fully customisable integrated suite of web-based software modules designed specifically to meet the needs of businesses.

The right tool for the job

The system is an enterprise software designed to cover all facility and network management processes. It has modules such as maintenance planning, budgeting, scheduling, route planning, patching and integrated reporting with freely definable dahsboards.

The power of cloud computing

iTWO fm is a cloud-based solution that gives you the information you need - with application experts on our side to help them run their business more efficiently. An enterprise-class security system ensures complete data security and you can get started right away.

No IT overheads

You are relieved of the management of the technical infrastructure, installation and updates. The CAFM software is web-based with cloud access and requires no installation.

CAFM stands for Computer Assisted Facility Management. It is a type of software that helps manage facilities, assets and spaces. This type of software is also called IWMS or Integrated Workplace Management System.

The installation this system in your company has many advantages. It can help streamline workflows, optimise resources and improve profitability.

Fact Check Cloud

The opposite is the case! IT security is a very complex topic, sure. For many (especially smaller) companies this is difficult to represent. For our certified data center or our corporate cloud MTWO, however, it does.

Stay flexible with our cloud solution. You decide for yourself when you want to go to the cloud with your system. Or back again. A hybrid cloud is also possible: parts of your system landscape such as: B. Your accounting will remain in your home.

The migration itself is completed within one day. With our many years of experience, we also like to design this process on a weekend or at night, so that you do not have any loss of your productive environment when switching to the cloud.

To prevent anyone from gaining unauthorized access to your data, our systems are backed up with the highest security standards. On-site access control, redundant connection and strong encryption at bank level included.

Of course, "standard" is a good idea for economic reasons - but we can also customize our standard solution exactly as you would expect from a traditional installation in-house.

With our cloud offer, your data is not somewhere in the data cloud. And certainly not outside the specifications of German data protection law, but only in certified German data centers.

That would be too short. You get the complete maintenance without further effort. And service providers can work from anywhere and import recorded data. Or we can respond quickly to change requests and provide you with improvements without delay. That's software plus service.

Our standard solutions are delivered to you within a few days - even within hours if desired. And module extensions are available to you shortly after request. The connection of new users can be flexibly designed. And if your system needs more power, we can do it quite easily without server relocation and without interruption.

That may be the case with some providers. On the other hand, we can point to 3 important certifications of our data center, which we consider absolutely necessary:

ISO / IEC 27001
These include: cloud services and the hardware needed to provide the services, such as routers and switches.

ISO / IEC 27018
These include: data center and the associated data center infrastructure and the IT systems required for it, such as servers, routers, switches, firewalls and storage.

DIN EN ISO 9001: 2015
These include: Information technology services in IT communication

CAFM software from the cloud is a time- and cost-saving tool that can be used by companies of all sizes. It is the best way to use CAFM software without having to buy hardware or install it on site, which can be costly and inconvenient.

It has been shown that CAFM software from the cloud can save up to 60 % of costs due to the smaller size of the data centres and the reduced number of servers required.

Cloud-based CAFM solutions are also more agile, flexible, secure, scalable and have faster response times for users.

My question is not listed. And now?

Have a look in our WIKI or contact our experts.

Harald Schmitz
Head of Customer Care

Harald Schmitz is the Head of Customer Care responsible for all contract customers, support and service contract management. In addition, as a release manager, he is the final decision maker for the release of new software versions.

Michael Heinrichs
executive Director

Michael Heinrichs is responsible for the areas of pre-sales and sales. As a graduate engineer (M.Eng.) He has been a lecturer for CAFM for many years.

Bernhard Affelt
authorized officer

Bernhard Affelt is the leading authorized signatory in sales of the RIB IMS. He is a leader in network management and broadband planning.