Support processes are operations in a company that are not core processes. They support the core processes in the business, but do not generate any direct customer benefit themselves. A typical support process is, for example, the maintenance. An important feature of support processes is that they can be outsourced from operations. Since, in contrast to the core process do not secure a competitive advantage and also only contribute indirectly to value creation, they can often be provided more cheaply and with higher quality by external providers.
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