Support process

Support processes are processes in an enterprise that are not core processes. They support the core processes in the company, but do not generate any direct customer benefit. A typical support process is, for example, maintenance. An important feature of support processes is that they can be outsourced from operations. Since, in contrast to the core process, they do not secure any competitive advantage and only indirectly contribute to the added value, they can often be provided by external providers at lower cost and higher quality.

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