Incident Management

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Incident Management in a CAFM system is the process by which a FM-team fixes the problem in the shortest possible time and in the least disruptive way.

Primary objectives of incident management:

  1. To stop or minimise the disruption of services,
  2. Maintain the confidentiality and integrity of client and organisational data,
  3. Provide accurate and timely information; and
  4. prevent a recurrence.

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Incident Management